As an Accolade Health Assistant, you will engage with clients telephonically or via electronic messaging and be a trusted go-to resource who helps our clients with any issues related to their health or health benefits.  You’ll have the opportunity to help clients get the right care at the right time… no problem is too big or too small.

A day in the life…

Be a trusted advisor for our client’s healthcare needs by:

Engaging with clients and understanding their needs

• Understanding our clients’ needs by being an active listener and communicator
• Operate from a perspective of truly caring about our clients and creating value for them
• Ability to listen, talk, and type all at once through multi-channel communications
• Be available when clients need us

Delighting Clients

• Create a personalized & memorable experience with Accolade
• Build relationships through listening, honesty and empathy
• Support clients by helping to translate their benefits package and care plans in a way that they can take appropriate actions
• Responsible for satisfying future and current client needs by delivering exceptional client service on a day to day basis
• Keep our promises

Delivering Interventions

• Support clients to navigate the complex health care system
• ·Working on behalf of our clients for their health care needs with others (vendors, carriers, providers, etc.)

Driving better client outcomes

• Leverage technology and internal resources to provide data-driven and fact-based information focused on getting to best results for clients
• Influence care by educating clients, providing options, and assisting with navigating the healthcare system
• Use problem solving and critical thinking capabilities to identify and understand barriers of care support clients
•  Assist with improved health and financial outcomes
•  Influence care by educating clients, providing options, and assisting with navigating the healthcare system.

Qualifications

What we are looking for…

• Bachelor’s Degree or relevant experience in service-based environment
• Ability to thrive in a performance based high-touch service environment (preferably with an inbound/outbound telephonic component)
• Excellent interpersonal, verbal, and written communication skills
• High level of curiosity and ability to problem solve
• Ability to acquire proficiency with necessary technology, including computers, software applications, phone systems, etc.
• Thrive in a team environment, with the ability to excel in a fast-paced atmosphere and successfully collaborate with diverse groups at all levels of the organization. 
• Bilingual (Spanish) is a plus

Additional Information

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.