We are looking for a skilled and motivated professional to join our Housing Services team as an Eligibility Supervisor. This role is ideal for someone who thrives in a fast-paced, compliance-driven environment and is passionate about developing staff, ensuring accuracy, and delivering high-quality service to applicants and residents. If you’re energized by coaching others, improving processes, and ensuring programs run efficiently and compliantly, this is your opportunity to make a meaningful impact.

Who We Are

We’re Cook Inlet Housing Authority -  we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing. We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community. Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!

Why Join Us?

• Join a mission-driven organization where your work has a lasting impact.
• Use your leadership skills to drive positive outcomes for both residents and team members.
• Be part of an organization committed to strengthening neighborhoods and creating housing opportunities.

Competitive salary and benefits package;

• Compensation: $33.65 – $37.26 per hour (DOE)
• A leadership role that directly impacts housing access, program compliance, and team success
• Opportunity to mentor staff and improve critical systems and processes
• Work that supports individuals and families across our communities
• Medical plans offered through the Federal Employee Health Benefits (FEHB) Program
• Employer-paid Dental and Vision coverage
• Employer-paid Group Life Insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Generous Paid Time Off (PTO) Accrual & Paid Holidays
• State of Alaska PERS/SBS Retirement
• Plus many other supplemental insurance offerings

What You’ll Do:

As the Eligibility Supervisor, you’ll oversee the daily work of Eligibility Specialists and ensure the accurate, timely, and compliant processing of applicant and resident eligibility across multiple housing programs.

Supervision & Staff Development

• Supervise, coach, and mentor Eligibility Specialists
• Lead recruitment, onboarding, and training efforts
• Monitor workload, productivity, and customer service delivery
• Conduct performance evaluations and support staff development

Program Oversight & Compliance

• Oversee initial, interim, and annual certifications to ensure accuracy and timeliness
• Review and approve files to ensure compliance with LIHTC, HUD, NAHASDA, AHFC, and other requirements
• Conduct quality control audits to maintain high standards and reduce errors
• Interpret regulations and guide staff through complex eligibility scenarios

Operations & Process Improvement

• Manage waitlists and eligibility tracking systems
• Identify workflow inefficiencies and implement improvements
• Support updates to policies, procedures, and training materials
• Collaborate with Property Management and Operations teams to resolve compliance issues

Customer Experience & Problem Solving

• Support staff in resolving complex or escalated applicant and resident concerns
• Use conflict resolution and de-escalation techniques to achieve positive outcomes
• Promote a professional, respectful, and customer-focused environment

What We’re Looking For:

• Are highly organized and able to manage competing priorities
• Communicate clearly and effectively across teams and with customers
• Have strong problem-solving and analytical skills
• Can interpret and apply complex housing program regulations
• Are committed to accuracy, compliance, and continuous improvement

Experience:

• Bachelor's degree in business, accounting, housing, or related field OR four (4) years' experience applying HUD, LIHTC, NAHASDA, or similar housing regulations
• Minimum of one (1) year of supervisory experience required.
• Certification in two (2) or more of the following (or the ability to obtain within in the first 12 months): Certified Occupancy Specialist, Tax Credit Specialist, Housing Credit Certified Professional, Blended Occupancy Specialist, Specialist in Housing Credit Management, and/or Certified Professional of Occupancy, C3P (Certified Credit Compliance Professional, NAHASDA Certification (various training providers).
• Valid driver's license.