About Trickster Company

Trickster Company is a family-owned business founded in 2014 by siblings Rico and Crystal Worl. Based in South Anchorage, Trickster’s mission is to promote innovative Indigenous design through high-quality gifts, apparel, artwork, and products inspired by contemporary Alaska Native culture and Northwest Coast Formline art.

We sell directly to customers through our online retail store and provide products to gift shops, museums, bookstores, and other retailers throughout Alaska and across the country. Our work is rooted in creativity, family, community, and a deep respect for the art and culture that inspire our products.

As Trickster continues to grow, we are looking for an experienced and motivated Operations Manager to help oversee the day-to-day operations of the business and lead a small team.

About the Position

The Operations Manager is a hands-on leadership position responsible for keeping Trickster’s daily operations organized, efficient, and running smoothly.

This position works closely with the owners and provides leadership for production, inventory, shipping, quality control, and fulfillment. The Operations Manager will also help coordinate retail and wholesale events and develop systems and processes that allow the company to continue growing.

We are looking for someone who is dependable, organized, self-motivated, comfortable making decisions, and able to manage multiple priorities at the same time. The successful candidate will be someone who can work independently, identify what needs to be done, and follow through without constant direction.

This is an opportunity for someone who wants to become an important part of a growing family-owned business and contribute to its long-term success.

Location: Anchorage, Alaska
Reports to: Owner
Start Date: As soon as possible
Schedule: Full-time, approximately 40 hours per week, with overtime when necessary

Responsibilities

Team Leadership

• Supervise, train, and support production and shipping staff.
• Provide consistent on-site leadership and direction for employees.
• Help establish priorities, assign tasks, and ensure work is completed accurately and on time.
• Foster a positive, respectful, and productive work environment.

Production & Quality Control

• Oversee production and assembly of products from start to finish.
• Produce and assemble products using equipment and processes such as laser cutting, T-shirt transfers, art printing, cleaning, assembly, packaging, and labeling.
• Inspect products and incoming merchandise to ensure quality and accuracy.
• Identify production issues and find practical solutions.

Inventory & Warehouse Operations

• Maintain accurate inventory of finished products, parts, materials, and supplies.
• Monitor inventory levels and identify items that need to be reordered.
• Receive, organize, store, and locate incoming merchandise and supplies.
• Maintain an organized and efficient office and warehouse.
• Assist with maintenance and care of equipment and work areas.

Shipping & Customer Fulfillment

• Oversee accurate and timely fulfillment of customer orders.
• Package and ship retail and wholesale orders using Shopify and shipping platforms.
• Monitor orders and resolve shipping or fulfillment issues.
• Help ensure a positive customer experience through accurate, timely, and professional service.

Retail & Wholesale

• Provide leadership and logistical support for retail markets, wholesale shows, pop-ups, and other events.
• Assist with preparing inventory, displays, packing, transportation, setup, and breakdown for events.
• Help ensure wholesale and retail commitments are completed accurately and on schedule.

Business Operations

• Develop, document, and improve business processes and procedures.
• Identify opportunities to improve efficiency, reduce costs, and increase revenue.
• Help create systems that allow the business to operate more efficiently as it grows.
• Communicate regularly with the owners regarding operations, staffing, inventory, production, and other business needs.
• Take ownership of projects and follow them through to completion.
• Perform other duties as needed to support the business.

Qualifications & Skills

The ideal candidate will have:

• Strong organizational and multitasking skills.
• Previous experience supervising or managing employees.
• The ability to work independently and make sound day-to-day decisions.
• Strong attention to detail and follow-through.
• The ability to learn new equipment, software, and production processes.
• Experience or willingness to learn inventory management and fulfillment systems.
• Basic computer skills and comfort learning new technology.
• Ability to work with Shopify, email, calendars, label printing, shipping software, word processing, and other business systems.
• Ability to communicate professionally with employees, customers, vendors, and business owners.
• A practical, problem-solving approach and willingness to pitch in wherever needed.
• An interest in learning about Trickster's products, artwork, and mission.

Experience with Shopify, e-commerce, inventory management, production, shipping/fulfillment, retail, wholesale, or small-business operations is a plus.

Physical Requirements

This is a hands-on position. Physical work is an important part of the job and includes:

• Lifting and moving boxes and merchandise.
• Packing and shipping orders.
• Organizing and maintaining inventory.
• Product assembly and production.
• Maintaining and organizing warehouse and work areas.
• Loading and unloading merchandise for events and deliveries.

Driving

Occasional driving may be required between the Trickster office/warehouse, shipping locations, customers, vendors, markets, and other business locations. A valid driver's license and reliable transportation are required.

Compensation & Benefits

Starting wage: $22–$31 per hour, depending on experience and qualifications, plus an annual performance bonus.

The higher end of the range is intended for candidates with demonstrated experience in team leadership, business operations, inventory management, production, fulfillment, e-commerce, and/or related areas.

Benefits include:

• 10 paid holidays per year
• Paid Time Off (PTO)
• Annual performance bonus
• Full-time schedule with opportunities for overtime when necessary

Why Work at Trickster?

Trickster is a small, family-owned business where every team member has an opportunity to make a meaningful contribution. This position offers the opportunity to learn and participate in many different aspects of a growing company, from production and e-commerce to wholesale, retail, events, inventory, and business operations.

We are looking for someone who wants to take ownership of their work, learn new skills, contribute ideas, and grow with the company.

If you are organized, dependable, motivated, and enjoy working in a creative, hands-on environment, we would like to hear from you.

To Apply

Contact: Dawn Dinwoodie
Phone: 907-227-1998
Email: dawnd@hotglaa.com

Learn more about Trickster Company at www.trickstercompany.com