The primary function of this position is to act as a customer facing team member within the Fleet Management Services Division to serve as a point of contact for issues related to sales, orders, shipment, and other related issues. The Sales & Service Coordinator also assists management with inventory as well as scheduling and coordinating the work of other mechanics and laborers. This position will also provide guidance on or perform light duty general and preventative maintenance, certain repairs and rebuild work for automotive vehicles.

ESSENTIAL DUTIES AND RESPONSIBILITIES (and other duties as assigned)

1. Assistswithallaspectsoftheserviceandpartsdepartmentswhilecontributingtoanefficient team approach to ensure a high degree of customer satisfaction.

2. Screensincomingcallsandcorrespondenceandrespondsindependentlywhenpossible;seeks guidance from management where appropriate.

3. Servesascustodianofdocumentsandrecords.Filesdocumentsandrecordsaccordingto

4. Createsrepairordersandothersimilarrecordstodocument diagnosedproblemsandrepairs recommended, authorized and completed clearly and accurately.

5. Conveysestimatedcostsandcompletiontimesatthepointofsaleandclearlycommunicates the same to customers and promptly notifies customers of any changes, delays or additional work needed.

6. Assignsjobstotechniciansbasedonskilllevelandcurrentresourceutilization andoccasionally assists technicians with light duty service work.

7. Reviewswork-in-progresstoensurequalityandtimelinessandprovidesdirectiontoaddressissues,seekingmanagement’sassistanceorguidancewhere

8. Maintainsastrongworkingknowledgeofinventory/productsinorderto determinecorrectpart numbersonrepairordersandassist thepartsdepartmentwithpickingandpostingpartsbefore the job starts and places and reconciles all orders with manufacturer.

9. Proactivelycommunicateswithmanufacturers/vendorswhenissuesorquestionsarise and keeps management apprised of developments along the way.

10. Opensandclosesallcustomerpaid,warranty,andinternalrepairordersandensuresall registration and warranty paperwork is timely completed, recorded and submitted.

11. Identifiesareasforimprovementand/orefficienciesandmakesrecommendations (to management) or changes to implement the same as appropriate.

12. Periodicallyoperatevehiclesandheavyequipmentsuchas companyvehiclesandforkliftstolift

     

LEADERSHIP COMPETENCY REQUIREMENTS FOR MANAGER OF INDIVIDUAL CONTRIBUTORS LEVEL

ASRC’s Core competencies include Leading Self, Leading People, and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies, please contact the HR Department and reference the ASRC Leadership Framework.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Problem Solving

• Usesrigorouslogicandmethodstosolvedifficultproblemswitheffectivesolutions;probesallfruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Timely Decision Making

• Makesdecisionsinatimelymanner,sometimeswithincompleteinformationandundertight deadlines and pressure.

Delegation

• Trustspeopletoperformthroughcleardelegationofbothroutineandimportanttasksand

EDUCATION and/or EXPERIENCE

1. Highschooldiplomaorgeneraleducationdegree(GED);oroneto threemonthsrelatedexperience and/or training; or equivalent combination of education and experience.

2. Minimum3years’experienceinalightdutyshop

3. Strongadministrativeandcomputerskills experiencewithanabilitytofocusondetailsaswellas ability to stay and help others stay organized.

4. Mechanictradeschoolcoursesand/or2yearsofmechanicalworkexperience

5. Activeandunrestricteddriver’slicense

6. TheabilitytospeakandunderstandtheInupiaqlanguageisimportantandpreferredbutnotrequired.same) is required.

LANGUAGE SKILLS

Abilitytoreadandinterpretdocumentssuchassafetyrules,operatingandmaintenanceinstructions,and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

MATHEMATICAL SKILLS

Abilitytocalculatefiguresandamountssuchasdiscounts,interest,commissions,proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized

PHYSICAL DEMANDS

The physicaldemands described herein arerepresentativeofthose thatmust bemet by anemployee to successfullyperformthe essential functions ofthis position.Reasonable accommodationsmay bemade to enable individuals with disabilities to perform the essential functions.

Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtotalkorhear.Theemployee is frequently requiredto sit; reach with hands and arms; and to use hands to finger, handle, or feel.The employee is regularly required to stand, walk, climb or balance, and occasionally taste or smell.The employeemust frequentlylift and/ormove up to

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in an automotive shop setting.The noise level in the work environment is moderatetoloud.Whileperformingthedutiesofthisjob,theemployeeisregularlyexposedtofumesor airborne particles, toxic orcaustic chemicals. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions, occasionally be exposed to wet or humid conditions,mayfrequentlybeexposedtoextremecold,andoccasionalexposedtoextremeheatandmay be required to travel in small and large commercial aircraft. The employee will work near moving mechanical parts, and high, precarious places. In addition, there isrisk of electricalshock.The noise levelin thework environment is moderate to loud.

NOTE:This document does not create an employment contract, implied or otherwise. The statements containedhereinareintended to describethe principal functionsof thisposition, thelevelofknowledge andskilltypicallyrequired,andthescopeofresponsibilities,butshouldnotbeconsideredanall-inclusive listing of work requirements.

ASRC is a drug free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies are Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status. EOE: M|F|D|V Know Your Rights: Workplace Discrimination is Illegal

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.