Purpose of Position:  This position will participate and support the Marketing Team promoting GCI products and services. Promote a positive relationship assisting with general product and promotional information. Manage internal and external relationships to carefully take each project to market with success from conception to completion. Assigned responsibilities may be to specific focus area teams.

Focus of position:

The Marketing Communications Focus Area functions primarily as a marketing writer, content producer, and communications coordinator. This role requires an individual with exceptional writing skills, meticulous attention to detail, and strong organization. This role will be responsible for drafting, coordinating, and executing marketing communications across various marketing channels.

Primary Responsibilities:

• Draft copy, coordinate reviews/approvals, and adjust content accordingly for marketing communications
• Coordinate all customer notifications according to process and timelines
• Support team members in ensuring consistent voice across marketing channels
• Support digital platforms through content development of emails, social media, and website landing pages
• Adhere to the company’s style guide, ensuring that we produce high-quality and error-free copy
• Edit and proofread marketing materials such as brochures, postcards, and advertisements
• Support measurement and results of communication campaigns

Position’s Customer(s): All company, company subsidiaries customers, and vendors.

Essential Duties of Position at All Levels:

·         Interpersonal skills: ability to work well with others under stressful, time restricted conditions, displaying patience and tolerance in a positive manner with customers and co-workers. Ability to multitask and be positive when redirected in tasks.

·         Communication skills: ability to listen effectively and communicate on the phone, in person, and by e-mail, informing customers of various products and services provided by GCI.

·         Remain current regarding promotion trends, technology and competitor marketing.

·         Ability to prioritize and handle multiple tasks work in a team or independently toward a common goal.

·         Willingness and ability to learn and keep current on GCI internal systems, procedure and hands on equipment.

·         Must maintain confidentiality regarding internal, external customers, and company’s proprietary.

·         Must be team-oriented, possess a positive attitude and work well across the organization.

·         Must adhere and support the company’s Basic Principles and follow the company’s business code of conduct and ethics.

·         Clear understanding of the changing business environment and product life cycle are key and able to adapt to changing demands and conditions as the business climate changes

·         Strong problem solving and time management with attention to detail skills required

·         High standards on follow up, follow through, and managing project timelines within budget

·         The ability to create urgency with outside vendors when timelines are critical and have the acumen to develop the critical path to project completion

·         Ability to multitask, be flexible to work across multiple points of contact within a global organization, take the lead on scheduling meetings and project kickoffs

·         Must be detail-oriented and have the ability to work proactively and effectively with multiple priorities under minimal supervision

·         Capable of handling multiple projects / initiatives simultaneously and executing to completion.

·         Excellent written and verbal skills a must

·         Able to communicate effectively with stakeholders at all levels of the organization

·         Proficiency with MS Office Suite, Word, Excel, PowerPoint

·         Experience in marketing project coordination

Desired Skills:

·         Experience with the Adobe Creative Cloud suite

·         Experience with marketing automation tools

·         Experience with content publishing through online portals, such as WordPress

·         Experience with project management tools

Additional Job Requirements: This is an entry level position within the marketing specialist team. Works under close supervision conducting work assignments as directed.   Must have a basic knowledge of marketing initiatives, the company’s product line and sales programs. 

Years of Experience required to meet minimum qualifications:

• Two years’ experience in a customer service, office administrative, or marketing environment.
• Experience within a telecommunications customer product line environment preferred.
• High School diploma or equivalent required.
• Associates Degree in relevant field highly valued.

Certifications: Industry specific certifications highly valued.

Reporting Relationships:

Position reports to:   Assigned Manager/Supervisor of department

Number of Direct Reports: N/A

Physical Requirements: Standard office/cubical environment. Ability to perform sedentary work.  Regularly work on repetitive tasks with terminal display exposure. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing.  Clarity of vision to be able to do the job. Ability to lift and carry up to 20 lbs.

Working Conditions:  Work is performed in an office environment, or from home as approved by management. Typically works a 40-hour workweek. Position is fast-paced and subject to rapidly changing priorities, multiple deadlines, and occasional stressful customer interactions. Work as a team or independently and may work extra hours to complete a project/promotion deadline. Travel to the rural markets and company facilities may be required. May be required to work high profile conferences and events in Alaska.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Driving Requirements (if applicable): Must possess and maintain a valid driver's license, proof of insurance, and a satisfactory driving record. Position requires occasional travel to Company facilities and profile conferences and/or event locations.

EEO:  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.

ABOUT US

 

Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI’s introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.

EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.