The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. 

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. 

Our vision: Alaska Native people are the healthiest people in the world.

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.

• Cost-Share Dental and Vision Insurances

• Discounted Pet Insurance

• Retirement Contributions with Pre-Tax or Roth options into a 403(b).

• 401(a) ANTHC Retirement Plan:  After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.

• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.

• Eleven Paid Holidays

• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment

• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.

• Flexible Spending Accounts for Healthcare and Dependent Care.

• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.

• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.

• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.

• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.

• On-Site Training Courses and Professional Development Opportunities.

• License and certification reimbursements and occupational insurance for medical staff.

• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.

• Emergency Travel Assistance

• Education Assistance or Education leave eligibility

• Discount program for travel, gym memberships, amusement parks, and more.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under minimal supervision the Patient Access Trainer is responsible for developing, coordinating, and maintaining comprehensive training programs for Patient Access and ANTHC clinic registration staff. Ensures staff competency in patient registration procedures and customer service standards, and the use of the electronic health record (EHR) system and Patient Access tools.

Responsibilities:

Deliver initial and ongoing training to Patient Access and clinic staff to ensure compliance with departmental procedures and policies. 
Assess understanding of workflows, responsibilities, and policies; develop and revise training materials to address identified needs. 
Create and present monthly training modules that reflect updates in departmental processes, performance trends, or regulatory changes. 
Conduct individual and group training sessions to address performance gaps, workflow changes, or onboarding needs. 
Develop and maintain performance benchmarks and utilize quality assurance tools to evaluate training effectiveness. 
Provide follow-up training based on audit findings, staff feedback, or leadership direction. 
Maintain accurate records of all training activities, staff progress, and outcomes to support compliance and departmental planning. 
Participate in meetings related to training, performance audits, and process improvement initiatives. 
Collaborates with clinic leadership and Tribal Health Organizations (THOs) to coordinate cross-functional training opportunities. 
Maintain proactive communication with leadership to address training concerns, updates, and initiatives. 
Support the department in achieving both short- and long-term training objectives aligned with organizational goals. 
Provide timely training interventions in response to workflow or procedural issues. 
Ensure full compliance with HIPAA regulations and organizational confidentiality policies. 
Be available to work flexible hours, including evenings, weekends, and at multiple locations as needed. 
Perform additional duties as assigned by management.

Other information:

KNOWLEDGE, SKILLS, AND ABILITIES

• Alaska Tribal Health System, Alaska Native Tribal Health Consortium (ANTHC), and Alaska Native cultures
• HIPAA regulations, and federal and state privacy laws
• Patient registration workflows and healthcare policies
• Medical terminology and healthcare revenue cycle
• Cerner Electronic Health Record (EHR) system, including navigation and usage
• Current healthcare trends, standards, and regulatory requirements
• General computer systems, databases, and network functionality
• Developing and delivering structured and/or group training programs
• Verbal and written communication
• Delivering training in a virtual and in-person format
• Operating standard office equipment (e.g., copier, fax, scanner)
• Managing multiple priorities and meeting strict deadlines
• Establishing and maintaining effective working relationships
• Analyzing and resolving registration-related challenges
• Adapting communication and training styles to diverse learners and situations

 
MINIMUM EDUCATION QUALIFICATIONS
Associate’s degree in health sciences, Business Administration, or a related field. Relevant education and/or experience may be considered in lieu of a degree.
 

MINIMUM EXPERIENCE 

Experience Non-Supervisory: Minimum of three (3) years of experience in patient registration or patient access in a hospital or healthcare setting required.
Minimum of two (2) years of experience in navigating the Cerner EHR system and registration-related conversations required.
Minimum of one (1) year of experience in conducting classroom-style/structured training required.
 
PREFERRED QUALIFICATIONS
Education
Bachelor’s degree in health sciences, Business Administration, or a related field preferred.
 
Experience
One (1) year of experience in a Patient Access leadership role, such as Team Lead or Supervisor preferred.
Active membership in the National Association of Healthcare Access Management (NAHAM) preferred.
 
Certifications
NAHAM Certified Healthcare Access Associate (CHAA) or HFMA Certified Revenue Cycle Representative (CRCR)

Depending on education and work experience, the hourly pay rate is:  $24.60 - $30.00