We are searching for an experienced Residential Sales Supervisor at our Sun Mountain facility. 

 Primary Duties and Responsibilities: 

SUMMARY OF POSITION'S ROLE

The Sales & Customer Service Supervisor supports and meets the departmental mission statement.  The role of the Sales & Customer Service Supervisor consists of five main areas in order of priority:  1) Achievement of Sales Goals; 2) Superior Customer Service; 3) Departmental Management; 4) Teamwork Coordination with Other Departments; and 5) Professional Growth for Self and Staff. 

• Achievement of Sales Goals
• Provides and conducts sales training
• Motivates the staff to meet sales goals
• Promotes new sales campaigns throughout the department
• Coaches each SC on an individual basis to attain sales goals
• Observes and monitors customer meetings and calls
• Meets regularly with each SC to discuss sales performance
• Promotes positive attitude

• Superior Customer Service
• Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA
• Motivates, guides, and provides training on products and procedures to ensure technical accuracy while following MTA guidelines
• Negotiates adjustments and payment plans
• Responds and resolves customer concerns

• Departmental Management
• Supervises departmental personnel
• Coordinates work schedules to ensure appropriate level of staffing to serve customers
• Manages and coordinates departmental activities, such as approving leave, hiring new employees, conducting performance evaluations, promotions, cash receipting, and service order processing
• Enforces guidelines for discipline
• Supports team environment
• Promotes positive attitude
• Empowers work groups to make independent decisions by encouragement and development of skills
• Analyzes situations and accurately recommends or implements effective solutions

• Teamwork Coordination With Other Departments
• Interacts with Marketing to promote sales
• Participates in company meetings
• Establishes and maintains a positive professional relationship between work groups
• Supports team environment

• Professional Growth for Self and Staff
• Stays informed on new service offerings, rates and tariffs
• Determines and schedules training for professional development
• Interfaces with companies outside of MTA as needed

The Sales & Customer Service Supervisor is also responsible for other duties as assigned. 

Required Qualifications:

POSITION SPECIFICATIONS                                                        

EDUCATION:

Four-year Bachelor’s Degree in Business or equivalent subject from an accredited college or university recognized by the U.S. Department of Education.  Professional experience may be substituted on a ratio of two (2) years of professional experience for one (1) year of collegiate education.                                                            

WORK EXPERIENCE:                                                              

Four (4) years of customer service experience.  Three (3) years of supervisory experience.  Retail and sales experience preferred.  Experience must demonstrate the individual’s ability to coordinate well with a variety of professionals working on the marketing and sales support side of telecommunications.

MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: Career Site