Job Title:           Technical Lead-Electronic Health Records

Department:     Information Technology (IT)  

Reports To:       Enterprise Application Manager

Supervises:       None

FLSA Status:     Exempt

Pay Grade:         E6

Job Type:           Full-time   

AKBCU:              No              ICPA:  No

General Function:
The Clinical Systems Analyst works as a technical peer with the Product Manager to support the organization's CareLogic Electronic Health Record (EHR) system. While the Product Manager sets high-level goals with clinical leadership, the Clinical Systems Analyst serves as the technical subject matter expert for system content, functionality, processes, and procedures. This position will regularly evaluate business needs, determine technical solutions, and define detailed system requirements to ensure systems are implemented, tested, and functioning efficiently to support the clinical and reporting needs of the organization. This position is responsible for the configuration, maintenance, and optimization of the CareLogic platform in alignment with the strategic direction established by the Product Manager. The role will also collaborate with the Product Support Team to drive business user engagement through issue resolution, enhancements, communication, and technical support.

Duties and Responsibilities:

• Serve as the technical subject matter expert on CareLogic EHR system, supporting the Product Manager.
• Collaborate with the Product Manager, Revenue Cycle Manager and business Subject Matter Experts (SMEs) to gather and translate business requirements into technical specifications and system configurations.
• Work with the Product Manager to implement system changes that align with clinical needs.
• Provide technical guidance, hands-on support, and implementation leadership for EHR projects.
• Lead technical assessments, testing, and fixes.
• Collaborate with IT, Product Support Team, and CareLogic vendors on technical problems, integrations, enhancements, and optimizations.
• Assist with troubleshooting and issue correction by following the EHR Change Management Process.
• Create and maintain clinical and financial reports for CITC operations and state, federal, and private grant requirements.
• Assist the product support team with EHR-related billing processes and troubleshooting.
• Complete change requests and small to medium technical projects.
• Responsible for System Administration to ensure system readiness and resolve issues as needed.
• Manage user access, role configuration, permissions and system settings.
• Ensure compliance with data security, privacy standards, and healthcare regulations (HIPAA and 42 CFR Part 2).
• Document system configurations and technical processes.
• Stay updated on trends in behavioral health EHR technology.
• Provide backup system administration support for 3rd party integrations.
• Participate in user group meetings/conferences as the technical representative.
• Perform other duties as assigned.

Job Responsibilities Related to Patient Privacy:

• Employee is expected to actively participate in privacy training and to protect the privacy of patient information in accordance with the clinic's privacy policies, procedures, and practices, as required by federal and state law, including HIPAA and 42 CFR Part 2. Failure to comply with the clinic's policies and procedures on patient privacy may result in disciplinary action up to and including termination of employment.
• Employee may access protected health information and other patient information only to the extent necessary to complete job duties. Employee may only share such information on a need to know basis with others who have job responsibilities related to treatment, payment, or other clinic operations.
• Employee is encouraged and expected to report, without the threat of retaliation, any concerns regarding the clinic's policies and procedures on patient privacy and any observed practices in violation of the policy to the designated Privacy Officer.

Job Specifications:

• Communication: Ability to synthesize technical and business requirements and produce well-written documentation.
• Technical expertise: Strong understanding of CareLogic architecture, configuration, and customization capabilities.
• Clinical systems: Understanding of processes, planning, analytics, reporting, system configuration, solution design, build, test, and implementation of CareLogic EHR.
• Problem-solving: Evaluate system and draw sound technical conclusions.
• Healthcare workflows: Familiarity with behavioral health documentation and procedures.
• Collaboration: Work positively with the Product Support Team and business SMEs.
• Adaptability: Flexible and eager to take on new technical challenges.
• Time management: Prioritize tasks and work effectively under pressure.
• Inclusive mindset: Value diversity and peers of all backgrounds.
• Willingness to learn: Seek opportunities to expand technical skills and knowledge.

Minimum Core Competencies: Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

• Bachelor's Degree in Health Informatics, Health Information Technology, or related field. Relevant work experience may substitute for the education requirement on a year-for-year basis.
• Two (2) years of experience in a clinical setting.
• Experience working with SAAS applications.
• Strong technical background with healthcare information systems.
• Advanced analytical and problem-solving skills.
• Advanced Microsoft Excel skills.
• Experience with developing reports using report writing tools and data visualization products.
• Experience with configuration and administration of electronic health record systems.
• Strong oral and written communication skills.

Preferred Qualifications:

• Experience with CareLogic EHR system configuration and administration.
• Familiarity with behavioral health clinical workflows and documentation requirements.
• Experience with new feature implementation.
• Experience with clinical reporting tools for operational and state, federal, and private grant requirements.
• Experience in supporting a behavioral health organization.
• Knowledge of HIPAA and 42 CFR Part 2 regulations as they pertain to EHR systems.
• Demonstrated ability to work collaboratively with product management teams.

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 50 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.