Position Summary:

The IT Support Associate provides technical assistance to staff by installing, maintaining, and supporting hardware, software, and other IT-related systems. This role is ideal for someone who is passionate about technology, eager to learn, and committed to providing excellent customer service.

DUTIES AND RESPONSIBILITIES:

The successful candidate will:

• Respond to requests for help and assist users with basic technical issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist in setting up user accounts, passwords, and workstations.
• Provide first-line support for software and network problems.
• Document support procedures, troubleshooting steps, and user guides.
• Maintain inventory of IT equipment and supplies.
• Assist with onboarding and offboarding procedures for new and departing employees.
• Support cybersecurity awareness and assist in system security checks.
• Escalate complex issues to senior IT staff as needed.
• Other duties as assigned.

JOB SPECIFICATIONS:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Provide outstanding customer service to external and internal customers.
• Demonstrated proficiency with Microsoft Database and all other office applications.
• Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities.
• Excellent verbal and written communication skills.
• Strong technical and organizational skills.
• Demonstrated ability to handle crisis situations and make sound judgments.
• Ability to work independently and interdependently in a positive and productive manner.
• Ability to make decisions and exercise good judgement.
• Maintain confidentiality and securing sensitive information.
• Willingness to learn new skills and be a team player.

MINIMUM REQUIREMENTS:

• High school graduate or equivalent; Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or currently pursuing).
• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving and communication skills
• Ability to work independently and as part of a team.
• Preferred experience with:     
  • Window environments.
  • Familiarity with Microsoft Office 360, Google Workspace, or similar productivity tools.
  • CompTIA A+ or similar certification is a plus.
• Must have a valid driver’s license and good driving record.
• Clean state and federal background check.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Office setting with occasional lifting of equipment up to 50 lbs.
• Some travel between sites may be required.
• Occasional after-hours or weekend work for system upgrades or emergencies. 

CONDITIONS OF EMPLOYMENT:

• Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs.
• Adequate understanding of all Microsoft Office Applications.
• Capable of basic maintenance for general office equipment and multi-line phone systems.
• Must pass a criminal background check and be free of barrier crimes.
• Clean driving record.
• Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1.

DETAILS OF EMPLOYMENT:

• Location: 1744 N Prospect Drive Palmer, AK 99645
• Supervisor: IT Chief Information Officer
• Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), full-year position.
• Salary: $20.00 - $25.00 per hour DOE/E. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions.

To Apply: Submit Resume to:

Human Resources at hr@kniktribe.org

For more information or to download the job description visit www.kniktribe.org/careers