We are seeking a detail-oriented and customer-focused Customer Support Executive to provide exceptional service to our clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience through various communication channels, including email, chat, and phone.

Key Responsibilities:

• Respond to customer inquiries promptly via email, chat, and phone.

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints and escalate complex issues when necessary.

• Maintain detailed records of customer interactions and transactions.

• Follow up with customers to ensure their concerns are fully addressed.

• Collaborate with other teams to improve customer satisfaction and streamline support processes.

• Stay updated with company policies, product updates, and industry trends.

Requirements:

• Previous experience in customer support or a similar role (preferred).

• Excellent communication and problem-solving skills.

• Strong written and verbal proficiency in English (additional languages are a plus).

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in customer support software, CRM systems, and basic computer skills.

• High-speed internet connection and a quiet workspace.

• Ability to work independently with minimal supervision.

Benefits:

• Flexible remote work environment.

• Competitive salary and performance incentives.

• Career growth opportunities.

• Training and development programs.