To apply: send your cover letter and resume to trina.resari-salao@bbbsak.org 

Starting salary: $46,773.00

JOB SUMMARY:

Responsible for providing direct service to the local community, including but not limited to recruitment, outreach, enrollment, matching, and match support. Service delivery responsibilities are based on the needs of the local office. Assist as needed with service delivery duties for other communities across the state. Implement local community relations processes in coordination with statewide plans.

JOB RESPONSIBILITIES:

Service Delivery:

• Perform service delivery functions as assigned. These functions include recruiting, interviewing, assessing, matching, and supporting program participants as well as completing any required surveys.

• Enter all inquiries, assessments, support contacts, and other pertinent data into the database, ensuring accuracy and timeliness of information systems according to standards.

• Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function.  Identify child safety issues for volunteers, children, and their families.

• Maintain customer service at levels that meet or exceed expectations of all clients: volunteers, families, employers, donors, etc.

• Coordinate and execute program activities. 

Community Relations:

• Cultivate and steward relationships with local donors, community leaders, and other stakeholders. 

  • Maintain local records according to standards.

• Provide local staff support to any special events or fundraisers.

• Participate in local grant development.

  • Notify management of grant opportunities.

  • Assist with grant applications and reports.

  • Maintain relationships with grant administrators.

• Identify and negotiate partnerships with local agencies, employers, and school districts.

• Engage in community meetings and events for the purpose of engagement of volunteers and donors.

Perform other related duties as assigned.

JOB QUALIFICATIONS:

Minimum Bachelor’s Degree, with the following exceptions contingent on a waiver from Big Brothers Big Sisters of America: 

• In the process of completing Bachelor’s degree - staff must be within 6 months of degree completion; 

• Associate Degree - staff must also have a minimum of 4 years of relevant work experience in related fields such as social services or human resources; 

• No degree at all - staff must have a minimum of 8 years of relevant work experience. 

Specific assessment, intake, or interview experience a plus.  Must have access to reliable transportation.

REQUIRED SKILLS & ABILITIES:

Proficiency in using office technology (for example: file sharing, group calendars, virtual meetings, and online databases). Excellent oral and written communication skills reflecting solid customer service, both in-person, telephone, and online, and high-level interviewing skills.  Ability to form and sustain appropriate relationships based on positive youth development and volunteer satisfaction and effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising, and/or negotiating.  Experience or knowledge of trauma-informed care. Relate well in diverse environments.  Maintain confidentiality throughout daily operations. Collaborate effectively with staff.  Use time effectively and focus on details. Work independently. Ability to collect meaningful data and draw solid conclusions.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: 

Flexible work hours to meet customer needs. If home visitation is indicated, must travel to local communities and neighborhoods. Ability to sit in meetings and work effectively using a computer for long periods of time.