JOB SUMMARY

Under the direct supervision of the Security Director, the position is a licensed Security Officer who provides access control as a core function to ensure the safety and security of the reception area and within and around the administrative building. Excellent customer service is required for this position, with the responsibility to greet and check-in visitors as well as interact daily with the public, employees, client team members, and DUS headquarters (DUS HQ) personnel. This position performs a variety of security related tasks for the client and DUS HQ as reflected below.

To be successful in this role, you will need excellent written and verbal communication skills, ability to occasionally deal with potentially uncooperative or intoxicated individuals, and be attentive to the area of responsibility in order to promote the safety of those individuals working within the facility. The ideal candidate is able to coordinate multiple tasks, is detail oriented, and possesses the skillset to manage confrontational people, stressful situations or emergencies with a security mindset. As the first point of contact for visitors and employees, presenting a professional appearance and communicating effectively is essential for this position.

This position is the initial representative of DUS and can be viewed as the “face” of the company for anyone ranging from potential new-hire candidates to CEOs of clients and potential clients. As such, there is a requirement that candidate for this position present not only a highly professional image, but also maintain a highly professional demeanor at all times.

This is a full-time position with a 50-hour workweek, with the possibility of occasional overtime.

REQUIRED QUALIFICATIONS

• High school diploma or GED
• Minimum of 19 years of age
• Valid driver’s license
• State of Alaska Security Officer license or able to obtain
• CEW (Taser) certified or able to become CEW certified
• Pepper spray certified or able to become pepper spray certified
• Ability to speak, write, and comprehend the English language, and apply written and verbal policies/procedures.
• Ability to interact with the public, assisting, and representing all levels of the client.
• Prior experience in a public facing administrative role, and/or customer-centric security related position is preferred.
• All applicants must submit an online application AND attach a detailed resume.

ESSENTIAL FUNCTIONS:

• Maintain workplace security within the administrative building reception lobby by controlling access and following safety procedures.
• Greet and welcome visitors and employees as they arrive at the office.
• Check-in visitors, conduct security screenings, issue and collect visitor badges, maintain visitor logs, and notify the appropriate employee escort.
• Answer phones in a professional manner, screening, and forwarding calls as appropriate.
• Assist with administrative support tasks such as tracking, compiling statistical data, creating reports from databases and access control badging systems.
• Perform inside security related functions as requested by the client and DUS HQ personnel.
• Monitor alarm panels and CCTV.
• Conduct inside and outside patrols to ensure security of the property, to include parking lots.
• Escort confrontational people out of the facility or off the property.
• Receive and distribute mail and packages dropped off at the security desk.
• Prepare and submit incident reports to the designated client representative.
• Participate in safety, security, and workplace violence training and certifications as required.
• Other safety and security related duties as assigned.

BENEFITS

Full-time regular employees have the opportunity to enroll in health insurance, life insurance, 401k Retirement Plan and short-term disability insurance. Full-time regular employees are provided access to our employee assistance program.

WORKING ENVIRONMENT

The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities.

REASONABLE ACCOMMODATION

It is DUS’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

EQUAL OPPORTUNITY EMPLOYER

Denali Universal Services (DUS) is an Equal Opportunity Employer. DUS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.